Returns
If in the unfortunate event your item arrives to you and is the incorrect size - Please follow the below steps
A return request must be initiated to customer service via email hello@desertdrifter.com.au within 7 days of your order tracking being marked as DELIVERED with the mail carrier - no exceptions.
After we receive your return enquiry email you will be replied to on how to proceed with your return.
Return your item in a brand new condition in the same packaging we shipped to you within 7 days of its arrival and we will refund or exchange.
Your order may not be eligible for return or exchange if the product:
- Has visible wear or damage.
- Is not in the original package
- Is a sale item or item purchased with discount code
- Is earrings
Important Note: Returns and exchanges can take several weeks to process as your item(s) must be shipped back to our warehouse to be inspected and approved. Please be patient as your refund will not be processed until it is inspected and approved at our studio.
Once the return or exchange is received and inspected, customer service will email to notify you if your return has been accepted or not. Items that are returned with signs of wear will not be accepted and immediately returned at the expense of the customer.
All return or exchange approvals remain at the discretion of Desert Drifter
Shipping charges are payable by the customer. Please keep proof of your of lodgement and tracking number if in the event you need it - we do not cover lost packages.
Any return or exchange request reported outside of the 7 days from marked 'delivered' are void and Desert Drifter is unable to assist further.
Any item purchased on sale or with the use of a discount code are strictly non refundable, non returnable - all sale and discounted items are final.
For hygienic reasons earrings are not accepted for exchange or returns.
A handling fee of $10.00 AUD will be applied to all returns for refund. These charges do not apply to exchanges.
To assist you in making the correct purchase - We will happily send additional you require prior to purchasing - please reach out to customer service via email hello@desertdrifter.com.au